Plumbing & Heating Engineer

Clúid Works · Dublin, .
Department Clúid Works
Employment Type Permanent
Minimum Experience Experienced
Compensation 46020

Role:                                                   Plumbing & Heating Engineer

Location                                             Dublin/ South Dublin 

Job Title                                             Plumbing & Heating Engineer

Reporting to                                       Field Supervisor                                                          

Contract                                             Permanent

Salary                                                 € 46,020 

Probation                                           6 month

Hours                                                  37.5 Hours Monday-Friday

Leave                                                  22 days (+closed 3 designated days Christmas week)


Clúid Housing is a progressive and dynamic not-for-profit Irish housing association.

 

Clúid Housing is an equal opportunities employer and proud to be have been recognised as a top employer in Ireland. At Clúid Housing we firmly believe that our success is down to our dedicated and growing staff body working in every corner of Ireland. Our company is made up of talented people who bring enthusiasm, confidence, expertise, professionalism and respect to our business. Our staff consistently work towards achieving our vision of creating a society where everyone has a great place to live. 

 

Our employees benefit from a great working environment, great learning opportunities, a supportive management team and an extensive benefits package:

 

  • Competitive Remuneration
  • Excellent & Continuous Training
  • Development Opportunities
  • Flexible Working Arrangements
  • Access to an Employee Assistance Programme
  • Excellent Employee Benefits

If the above appeals to you, then keep reading.....and remember Clúid Housing is proud to be an equal opportunity employer. 


The Property Services Directorate

The Property Services Department is responsible for ensuring our customers continue to live in high quality homes through the delivery of comprehensive and effective asset management services. Whilst our focus may be the “bricks and mortar”, we recognise the need to design our services to meet our current and future customers’ needs, offering choice where possible and ensuring that our residents and their families always enjoy warm, safe and affordable homes.

 

The Department has a Dublin based Resource Planning Team (Clúid Works), supporting three regionally based repairs trade teams delivering a comprehensive repairs service across country. This team works alongside the Asset Management Team, which is also split geographically, and manages the planned and cyclical programmes of work and supports the New Business Team bringing new properties into management.


If you want to know more about Clúid Works department click here.


Role Overview: To carry out and assist with all trade related tasks as a Plumbing & Heating Engineer working as (but not restricted to) part of a customer focused responsive repairs team. Clúid Housing is a forward thinking organisation, ensuring that its properties are repaired, adapted and refurbished to a high standard.

You will also be responsible for ensuring continuous delivery of our purpose “right repair, right time, first time” and Scope of Services which details our repair obligations.


Key responsibilities

Service Delivery

  • Responsible for ensuring all repairs are assessed and completed in accordance with our Purpose “right repair, right time, first time” by delivering an efficient in-house repairs service ranging from responsive repairs, voids, subcontracting and out of hours repairs.
  • Ensure that the work is undertaken in a timely manner, whilst maintaining a high standard of workmanship.
  • Manage customer enquiries, respond in a professional manner coordinating with our Resource Planning Team.
  • Provide out of hours support on a rota-based system.
  • Ensure that debriefs are provided to the Resource Planner for all jobs.
  • Be available to receive and respond to all job allocations.
  • Report and confirm job details and estimated time on location to the Resource Planner to enable appropriate job scheduling.
  • Use initiative to ensure that all repairs are carried out efficiently and the right level of customer satisfaction is achieved.
  • Ability to work flexible hours is essential to meet the business needs and demands.
  • Responsible for all transport, equipment or mobile phone devices which may be issued by Clúid Housing and ensure that they are kept in excellent condition and secure at all times.
  • Responsible for the understanding and application of the Clúid way of working as instructed by the Field Supervisor who will measure both individual and team objectives.


Training

  • From time to time if requested, to act as a mentor to trainees within the organisation and encourage a learning environment.
  • To undertake any other duties as required by Clúid Housing from time to time, if these duties are of a different level of skill than those required in the post, then full training and appropriate supervision will be provided.


Health & Safety

  • To take personal responsibility for your own health, safety and welfare and that of colleagues in the workplace and ensure a clean, secure and safe working environment.


Corporate Responsibilities

  • Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
  • Adhere to all Clúid policies and procedures at all times
  • To exercise discretion at all times
  • To fulfil all care and high standards regarding both Clúid’s and your own health and safety obligations


General

  • Adopt an approach of continuous learning and personal development
  • Maintain your own professional development in terms of product and service innovations as well as keeping abreast of changing regulatory requirements.
  • Any other duties which are consistent with your role.
  • To positively promote the Clúid in all activities


Key competencies required in the role

  • Customer care management
  • Commitment
  • Company focus
  • Innovation & Change Management
  • Influencing and negotiation skills
  • Team Work
  • Leadership skills


Person Specification

Education / Qualifications


·     Full Trade apprenticeship

·     Trained and registered with RGII (Domestic)

·     Safe Pass - desirable 


Knowledge / Skills / Experience


·     A good knowledge of the general building and construction industry.

·     Good understanding and knowledge of basic Health & Safety.

·     Experience working with oil boilers - desirable 

·     Heat pump experience - desirable

·     Experience in ordering and collecting materials and/or plant hire

·     Ability to make decisions and confident at problem solving.

·     Experience of property maintenance - desirable

·     Experience of working within the Social Housing Sector - desirable

·     Full Current driving licence

·     Excellent communication skills both written and verbal.

·     Excellent personal presentation and time keeping skills.

·     Ability to display excellent Customer Service skills both internally and externally, generating a positive working environment.

·     Ability to work diligently, as part of a team.

·     Ability to work with plans / detailed drawings & specifications.

·     Ability to demonstrate technical skills in both core trade and associated trades.

·     Numeracy skills - desirable 

·     Knowledge of Microsoft Packages - desirable 


Application closes on 22nd June 2021 at midnight. It is anticipated that the interviews will take place week commencing 28th June 2021. 

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  • Location
    Dublin, .
  • Department
    Clúid Works
  • Employment Type
    Permanent
  • Minimum Experience
    Experienced
  • Compensation
    46020